Welcome to Fire Blanket Safety, the only fire blanket you need for your fire safety. Our mission is your satisfaction, and we pride ourselves on delivering top-quality products. We encourage you to explore our Shipping Policy for a transparent understanding of our terms. Your seamless shopping experience matters, and we are committed to providing not just products but a holistic and positive interaction with Balanced Bio. Thank you for choosing us as your partner in biohacking and well-being.

 

ORDER CONFIRMATION

Upon completing your order, you will promptly receive an order confirmation email from us. As your purchase is dispatched, a shipping confirmation email will follow, containing essential details such as the tracking number, courier partner, and estimated delivery date. We kindly recommend checking your spam folder if these emails are not found in your primary inbox. Our commitment is to keep you well-informed at every stage of your order's journey. 

 

Processing & Shipping Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. It's important to note that this processing time is separate from the shipping time. Therefore, the total time it will take for you to receive your order will be the processing time plus the shipping time.

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.

Please note that the delivery timeframe provided in the email is an estimate and may vary depending on your location and courier availability. Also, it is important to keep in mind that tracking information may take 1-4 days to show up on the courier's website. We partner with reliable courier companies to ensure the safe and timely delivery of your package. 

Shipping Delays

In the event of any shipping delays or issues, fire blanket safety will work with you to resolve the issue as soon as possible. However, fire blanket safety is not liable for any shipping delays or issues that may arise during the delivery process. Shipping delays may occur due to unforeseen circumstances, such as weather, carrier issues, or other factors beyond our control. We appreciate your understanding in such situations.

Please note that fire blanket safety is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance that we can to help resolve any issues that may arise.

 

Address Accuracy

Please double-check and ensure that the shipping address provided during checkout is accurate. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at help@fireblanketssafety.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.

 

Damaged Product

We take great care in ensuring that all our products are of the highest quality and are packed securely to prevent any damage during transit. However, sometimes packages can be damaged due to handling by the courier company.

If you receive a package that appears to be damaged, we recommend that you take photos of the packaging and contact the courier company as soon as possible to report the issue. Please also send us the same photos at help@fireblanketssafety.com and we will do our best to assist.

Please note that any damage caused by courier handling falls outside of our refund policy. We perform thorough quality checks on all items before shipping, and all items are packed very safely and bubble wrapped. However, we cannot control how the courier handles the package once it leaves our facilities.

We appreciate your understanding in this matter, and we will do everything we can to assist you in resolving any issues with damaged packages.

 

Lost or Stolen Packages

If your package arrives with missing or incomplete items, please contact us at help@fireblanketssafety.com with your order number and the details of the missing or incomplete items within 48 hours of receiving the package and please contact the shipping carrier to file a claim.

 

Still Got a Question? Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team at help@fireblanketssafety.com.

Thank you for choosing Fire Blanket Safety! We appreciate your business.